Once a prescription has left the pharmacy; it cannot be returned. If an error was made when filling your prescription, we will refund or replace your order at our discretion. A prescription error is any preventable occurrence, such as the wrong medication strength or quantity.
We do not refund orders for/or we are not responsible for:
It is the customer's responsibility to inform Rugiet of any changes in your therapy and your personal information.
The auto-ship program is very flexible. We can adjust your order at any time prior to your scheduled shipping date. However, making frequent monthly adjustments does not constitute an automatic shipment and may result in shipping delays or errors.
The auto-ship program is very flexible. We can adjust your order at any time prior to your scheduled shipping date. However, making frequent monthly adjustments does not constitute an automatic shipment and may result in shipping delays or errors.
As an added convenience, you will receive an automatic email reminder approximately 7 days prior to your order or ship date. If you need to make any changes to your order or ship date, please contact our Customer Experience Team at 855-581-9620.
We do not call you each month to verify the shipping address, or medications, or authorize orders.
We reserve the right to deny the refund if we suspect any abuse of our refund policy.
We reserve the right to deny a refund if the product is returned to the pharmacy unauthorized and we have the authority to destroy the medication and not return it.
If you have any questions regarding a package you have received, call our Customer Experience Team at 855-581-9620 to inquire about the contents prior to opening the package.
RX23 commits to resolve questions and comments about your privacy and our collection and use of your information. Individuals with inquiries or comments should contact RX23 at: [email protected].
RX23
310 Comal Street
BLDG A
Ste 270
Austin, TX 78702